Your friendly next door store is as trustworthy as your hand. That is because you know the proprietor well, you know the business or service well and you have probably been their customer before. If something goes wrong, you can always meet them personally and make a complaint. Thanks to the familiarity, you can be assured of personalized service and your problems will be addressed and fixed.
Most people have the exact opposite problems with global moving companies. When a corporation is big and transcends national borders, people start to fear the nameless, faceless entities that make decisions about them. For instance, an order given by a customer in one country might actually be processed in another and authorized by yet another official via video call in another country, and then the services rendered or goods delivered from yet another country – all in less than 24 hours.
However, large corporations are as trustworthy as small family businesses from the neighbourhood and there are many reasons why you can sometimes trust them to get the job done over such small scale enterprises.
The Resources Speak for Themselves
Unlike the father son duo that probably run the local company, big logistics companies will have a fleet of vehicles and unlimited manpower to attend to a task. If you want to send a package from one city to another and the delivery vehicle breaks down, you will not need to worry about it because another vehicle will be dispatched to complete that delivery. It is part of their professional responsibility to do so. As a large company they are answerable to their client’s requests and are legally obligated to finish whatever they undertake.
Anonymity Works Both Ways
True, you do not personally know the individuals who work for or in the corporation you just hired to help you move across town. Remember however, that they do not know you either, which means they will treat you professionally and with detachment. Sometimes, familiarity breeds unprofessionalism, especially as there is a feeling that oversights and mistakes can be discussed and solved or overlooked completely. They cannot be. A professional advertises themselves as a pro service precisely because they can avoid such mistakes. A corporation will do that as they have trained personnel who will not allow their personal feelings to get in the way.
Speed is Key
Large companies have more than one order or customer at a time; this means that they need to finish off their tasks as quickly as possible to get to the next one. While your friendly next-door movers are leisurely taking a road trip and stopping every few miles for a rest, the pros will be speeding down the road, anxious to get to their stop on record time to claim that bonus for beating a deadline. Little motivators like that keep them on their toes and on clock, so large corporations can be trusted to perform a good and thorough service.